911 Dialing
NexGenAccess provides Basic 911 coverage nationwide and E911 where available. NexGenAccess must know the physical location of your NexGenAccess telephone adapter. You will be prompted to provide this information during sign-up. If this address is not accurate or if you move your adapter to another location, even temporarily, you must use the NexGenAccess online account management portal at https://control.NexGenAccess.com/ or call customer service at 1.888.601.4NGA to update the physical location of your adapter. If this information is not accurately on record, emergency services will not be able to locate you if you are unable to speak your address or are disconnected – even in areas where E911 service is available. 911 service may be disrupted by power outages or outages of your Internet service. We urge you to review the “Emergency Services - 911 Dialing” section in the NexGenAccess Terms of Service agreement for more information about 911 Dialing.
Voicemail
With NexGenAccess , you can control your Voicemail via your phone or our account management portal.
Caller ID
NexGenAccess Caller ID enables the phone number of the calling party to be displayed on your phone.
Call Waiting
NexGenAccess Call Waiting works just like the call waiting feature available with a traditional telephone service, but with NexGenAccess you don't pay extra for it.
Call Forwarding
Use NexGenAccess 's online account management portal to quickly configure Call Forwarding to an alternate number.
Three Way Calling
With Three Way Calling, you will be able to connect with two other parties at the same time.
Free In-Network Calls
Calls within the NexGenAccess network are always free. This includes domestic and international calls.
NexGenAccess Mobility
Now you can take your phone service with you when you travel. Simply pack your telephone adapter. As long as your have access to a broadband Internet connection, you can still make and receive calls on your NexGenAccess number. Note that some International locations require adapters to support U.S. power supply and telephone cable standards.
Add a Second Line
NexGenAccess telephone adaptors support two lines. Just select "Add a second line" during the order process and you will be prompted to choose a rate plan for that line.
Area Code Selection
With NexGenAccess , you are free to select a number in your local calling area or anywhere else in the country.
Call Return
NexGenAccess Call Return enables you to dial *69 to automatically return the last incoming call. While there is no additional charge for this feature, any outgoing minutes used to return a call count towards your plan (does not apply to callers with Unlimited plan).
Caller ID Block
Caller ID Block, also known as *67, allows you to block your identity when making a phone call. This feature can be activated from your phone or through your online account management portal.
International Call Blocking
NexGenAccess enables you to easily block and unblock international calling. The feature is configurable via NexGenAccess 's online account management portal.
Directory Assistance Blocking
Use this feature to prevent Directory Assistance calls from your NexGenAccess phone.
Do Not Disturb
Do Not Disturb allows you to send callers right to voicemail — even before the first ring.
Speed Dial
Speed dial allows you to store up to 100 of the phone numbers you call most often, and then retrieve those numbers with a 2–digit combination. 2–digit speed dialing works for International numbers too. This feature is controlled through NexGenAccess 's online account management portal.
Online Account Management
The NexGenAccess account management portal allows you to manage your account, configure services, and even view received calls, missed calls and dialed calls. Customers can log in from the home page of this site or go to https://control.NexGenAccess.com/.
411 Directory assistance
99¢ per call
Virtual numbers
Virtual Numbers are numbers that ring to your primary line. Since you select the area code, Virtual Numbers are a great way to provide friends, family, business colleagues or customers with a local number where they can reach you. Whether you have a son across the state in college or a customer on the opposite coast, Virtual Numbers make it seem as if you’re right next door for only $4.95.
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